Frontier Airlines Rating Analysis | 3-Star Airline
Frontier Airlines is Certified as a 3-Star Low-Cost Airline for the quality of its airport and onboard product and staff service. Product rating includes cabin comfort, baggage / seat charges, buy onboard food & beverages, cabin cleanliness, and service rating is for cabin and ground staff.
Described as an ultra-low-cost airline, Frontier Airlines works if you follow the baggage, check-in time rules carefully, although their handling of delays and cancellations can be very poor. Onboard seat comfort is okay for flights up to about 2-hours, and staff are proficient at providing the minimal available service. Cabin cleanliness standards could be improved.
Frontier Airlines Rating Analysis
Airport Services – Denver | 3-Star
- Check-in service options
- Check-in staff service
- Boarding efficiency (standard)
- Boarding efficiency (WORKS & PERKS)
- Staff assistance on arrival
- Transfer service assistance
- Baggage delivery times
Onboard Product | 3-Star
- Seat comfort – standard
- Seat comfort – Stretch
- Cabin safety information / video
- Cabin and seat cleanliness
- Washroom cleanliness
- Selection of buy onboard F&B
- Quality of buy onboard F&B
- Prices of buy onboard F&B
Cabin Staff Service | 3-Star
- Attention to cabin safety
- Service skills and proficiency
- Speed and timing of service
- Enthusiasm and friendliness
- Service hospitality
- Interaction with customers
- Language skills
- Cabin presence and attention
- Responding to customer requests
- Quality consistency among staff
Disclaimer
The Frontier Airlines Rating Analysis shown on this website show headline extracts of the key areas used in final assessment and grading. Whilst every effort has been made to ensure the accuracy of the information contained in our web pages, the content is naturally subject to change and Airways Office cannot guarantee its accuracy or currency. We reserve the right to make changes to the information on the site without notice.
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